To fix the issue of “Video Cannot be Played” on Google Drive, you can try clearing your browser cache, ensuring you have a stable internet connection, or converting the video file to a compatible format before uploading it to Google Drive.
Google Drive is a popular cloud storage service that allows users to store and share various types of files, including videos. However, you may encounter situations where you try to play a video on Google Drive, but it doesn’t play as expected. This can be frustrating, but don’t worry – there are several steps you can take to troubleshoot and resolve the issue.
Ways to Fix “Video Cannot be Played” on Google Drive
Check the File Format:
Ensure that the video file format is supported by Google Drive. Google Drive supports common video formats such as MP4, AVI, MOV, and WMV. If your video is in a different format, you may need to convert it to a compatible format before uploading it to Google Drive. If the file format is wrong then convert the file format to fix the video cannot be played.
Step to Check the File Format:
- Identify the file format of the video you want to play on Google Drive.
- Verify if the file format is supported by Google Drive (e.g., MP4, AVI, MOV, WMV).
- If the file format is not supported, convert the video to a compatible format before uploading it to Google Drive.
Verify the File Size:
Google Drive has limitations on file size for video playback. Make sure that the video file size doesn’t exceed the maximum limit allowed by Google Drive, which is currently 5 TB for individual users and 750 GB for shared drives. Verify the file size to fix the video that cannot be played.
Steps to verify the File Size:
- Determine the file size of the video.
- Ensure that the file size doesn’t exceed the maximum limit allowed by Google Drive (5 TB for individual users, 750 GB for shared drives).
A stable internet connection is crucial for smooth video playback on Google Drive. Check your internet connection to ensure it’s stable and capable of streaming videos. If you’re experiencing slow or intermittent internet connectivity, try restarting your router or connecting to a different network to fix the video that cannot be played.
Steps to check Internet Connection:
- Check your internet connection to ensure it’s stable.
- Test the speed of your internet connection using a reliable speed testing tool.
- If you have a slow or intermittent connection, troubleshoot the network or switch to a different network.
Clear Browser Cache:
Sometimes, cached data in your browser can interfere with video playback. Clear your browser cache and refresh the Google Drive page to see if it resolves the issue. Each browser has different steps to clear the cache, so refer to the browser’s documentation or settings for instructions to fix the video that cannot be played.
Steps to clear Browser cache:
- Access the settings or options menu of your browser.
- Look for the “Clear cache” or “Clear browsing data” option.
- Select the appropriate time range (e.g., “Last hour,” “Last day,” “All time”).
- Check the box next to “Cache” or “Cached images and files.”
- Click on the “Clear” or “Delete” button to clear the browser cache.
Update Browser and Plugins:
Outdated browsers or incompatible plugins can cause video playback issues. Ensure that your browser is up to date and that any required plugins, such as Adobe Flash Player or HTML5 video players, are also updated to their latest versions to fix the video that cannot be played.
Steps to Update Browser and Plugins:
- Open your browser’s settings or preferences.
- Look for the “About” or “Update” section.
- Check for any available updates for your browser.
- Similarly, update any required plugins like Adobe Flash Player or HTML5 video players.
Disable Browser Extensions:
Certain browser extensions or add-ons can conflict with video playback on Google Drive. Temporarily disable any extensions you have installed and check if the video plays correctly. If it does, re-enable the extensions one by one to identify the specific extension causing the problem to fix the video that cannot be played.
Steps to Disable Browser Extensions:
- Access the settings or extensions menu of your browser.
- Locate the installed extensions or add-ons.
- Disable or toggle off each extension one by one.
- Refresh the Google Drive page and check if the video can be played without the extensions.
Try a Different Browser:
If the video still can’t be played, try using a different browser to see if the issue is browser-specific. Sometimes, certain browsers may have compatibility issues with Google Drive to fix the video that cannot be played.
Steps to Try a Different Browser:
- Install an alternative browser if you don’t have one.
- Upload the video to Google Drive.
- Open Google Drive in the new browser.
- Attempt to play the video to see if it works in a different browser.
Re-upload the Video:
If none of the above solutions work, try re-uploading the video to Google Drive. There could have been a glitch or corruption during the initial upload process that caused the video playback problem to fix the video that cannot be played.
Steps to Re-upload the Video:
- Access your Google Drive account.
- Locate the video that cannot be played.
- Delete the existing video file from Google Drive.
- Upload the video again to Google Drive.
- Check if the re-uploaded video can be played without any issues.
Contact Google Support:
If you’ve tried all the troubleshooting steps and the video still cannot be played, it may be necessary to reach out to Google Support for further assistance. They can provide specific guidance and solutions based on your situation to fix the video that cannot be played.
Steps to Contact Google Support:
- If all the above steps fail and the video still cannot be played, visit the Google Support website.
- Look for the “Contact Us” or “Support” section.
- Follow the provided instructions to contact Google Support for assistance with the video playback issue.
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By following these troubleshooting steps, you should be able to resolve most issues with videos that cannot be played on Google Drive. Remember to ensure file format compatibility, check file size limits, maintain a stable internet connection, clear browser cache, update browser and plugins, disable extensions if necessary, try different browsers, re-upload the video, and seek support if needed. With a little persistence, you’ll be able to enjoy seamless video playback on Google Drive.